Issue with SecurePay eGate

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An area for Red Roo Models to make announcements about new products, upcoming products, sales and other information.

Moderators: erussell, Redroo

Issue with SecurePay eGate

Postby Redroo » Fri May 04, 2018 11:24 am

Earlier today (4 May 18) the eGate on our website stopped working and all attempts to purchase off the website ended. I have been in contact with SecurePay who advised that there is currently a problem with the ANZ payment interface which both companies are working on to resolve as quickly as possible. Red Roo will be notified when the problem has been fixed.

In the meantime anyone in Australia can place orders over the phone. International customers, unfortunately, may have to wait a few hours till normal service is resumed. I advise against sending orders in by email, especially with credit card information included.

As soon as there is any change customers will be advised via the website and this forum.
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